About the Service Technician Position

We are looking for a self-starting Service Technician to deliver a high level of customer service to our company customers.

We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Service Technician Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and ensure proper use of field automation systems
Follow all company’s filed procedures and protocols
Cooperate with the technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers